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Aged Care Act 2024
About the Aged Care Act (2024)
From 1 November 2025, a new law, the Aged Care Act 2024, came into effect. This new law replaces the old Aged Care Act (1997) and is designed to make aged care safer, fairer, and easier to understand.
At AMCS, we understand that change can be confusing. That’s why we’re here to explain what it means for you and your family.
What is the New Aged Care Act?
The new law was created after the Royal Commission into Aged Care. It focuses on the rights and needs of older people, not just providers.
The biggest changes are:
- More rights – respect, safety, and choice in your care
- Easier access – one simple system to apply for care
- Better checks on providers – higher standards and stronger rules
- Clear accountability – providers must give quality care
Who Does It Affect?
The changes affect:
- Older people and their families
- Aged care workers and volunteers
- Aged care providers like AMCS
What Does It Mean for You?
If you or your loved one receives aged care, here’s what’s changed:
Your Rights
- You have more say in your care
- You are treated with respect and dignity
Safer, Better Care
- Providers must follow stricter rules
- The government will check more often
Easier to Get Care
- A simpler system to apply for services
- Clearer rules about who can get help
Complaints Made Easier
- You can complain safely if something is wrong
- A new Complaints Commissioner will make sure issues are fixed
Your Rights and Protections
Code of Conduct
All workers, providers, and volunteers must:
- Treat older people with kindness and respect
- Keep people safe from harm
Strengthened Quality Standards
The existing standards have been replaced by seven stronger standards to ensure care is safe, healthy, and respectful, including food, clinical care, and dementia care.
Statement of Rights
From 1 November 2025, a new Statement of Rights protects you.
It guarantees your right to:
- Independence and choice
- Safe and high-quality care
- Privacy and respect
- Raise concerns without fear
Whistleblower Protections
Whistleblowers are people who raise concerns about suspected wrongdoing or risks to the safety and quality of aged care. The Aged Care Act 2024 introduced new and explicit protections for people who raise a concern under a whistleblower disclosure in accordance with the Act. Whistleblower reports can be made confidentially and will be taken seriously.
How This Improves Care
The new Aged Care Act:
- Gives older people more control
- Makes care safer and fairer
- Hold providers to higher standards
At AMCS, we are continuing to provide the same trusted care and help you understand your rights.
If you have questions, please contact AMCS or visit the Australian Government’s website via the links above, we are here to support you.
FAQs
Visit our frequently asked questions page to learn more about the Aged Care Act.
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