Support at Home Program

With over 40 years’ experience, we tailor our Support at Home program services to your individual needs and goals, so you can keep living the independent life you love in the comfort of your own home.

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Support at Home that puts you at the centre

Get quality care and keep living the independent life you love, with support from a trusted team with more than 40 years’ experience.

At AMCS, our vision is to provide seniors with the care needed to live a better quality of life in the comfort of your own home safely, for as long as possible.

Our team of experienced and skilled support care workers come from more than 50 countries of origin and wherever possible, are matched to your individual needs.  We provide genuine connection and ensure you get what you want out of life.

Who is eligible?

Government funded aged care services under the Support at Home program are for seniors who meet certain conditions.

  • Australians aged 65 and over
  • Aboriginal and Torres Strait Islander people aged 50+
  • Australians aged 50+ who are homeless or at risk of homelessness

What supports are included in the AMCS Support at Home Program?

Domestic assistance

Cleaning, laundry and gardening.

Home modifications

Installation of safety rails or mobility aids.

Transport

To shopping, banking and medical appointments.

Personal care

Assistance with showering, dressing, and grooming.

Allied health

Physiotherapy, podiatry, and other therapeutic care.

Companionship visits

Home visits and accompanied activities.

Learn More

Health & wellness checks

Full medical assessment & regular checks in the comfort of your own home.

Group Social Support

Regular activities organised according to interests and abilities.

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Assistive technology

Tools for mobility, communication, and health monitoring.

Short-Term Pathways

Short-term pathways are part of the Support at Home program. They provide time-limited supports and extra funding to support independence, renablement and care needs.

Assistive Technology & Home Modifications

Provides funding for equipment and home modifications to support safer daily living.

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Restorative Care Pathway

Short-term allied health support to restore strength and mobility.

Learn More

End-of-Life Pathway

Additional services and funding for people with a life expectancy of three months or less.

Learn More

Funding Classifications

Under Support at Home, funding is organised into eight classifications based on care needs, each with an annual budget that is reviewed quarterly to ensure support continues to match changing care requirements.

Source: https://www.health.gov.au/our-work/support-at-home/funding-for-support-at-home/funding-classifications-for-support-at-home

Cost of Your Care

Support at Home clients receive a budget with their Support Plan, and will be assigned to one of eight care classifications. Each classification is linked to a quarterly budget and is made up of government funding and your contribution. Services Australia decides your contribution, based on your income and the services you use.

Services are grouped into three types of care. Each have different levels of government funding and the client contribution is as follows:

 

Clinical Supports – No client contribution

Services in the Clinical Supports category are fully funded by the government

Independence Services – Small client contribution

Services in the Independence Services category require a moderate contribution by the client.

 

Everyday Living Services – Higher cost

Services in the Everyday Living Services category require a higher contribution by the client. These services (like meals, cleaning, gardening) are not usually funded by the government at other life stages.

Our fees table to be inserted here ++++++

Discover “Your Care Portal”

Service Schedule

Check appointment time and details about your Support Worker

Reminder Notifications

Receive reminders in advance of your Support Worker’s visit

Support at Home Budget

View your Support at Home fund balance

Monthly Client Statement

Keep track of your services and expenses

What is the AMCS difference?

Get quality care delivered by people who are truly passionate about working with seniors. Here’s just a few of the reasons why AMCS is the trusted choice.

More experienced team

With more than four decades of experience caring for seniors in Melbourne and Geelong, our support stands the test of time.

Community programs

Choose to join AMCS outings, community programs and social groups and stay connected with your community and interests.

Multicultural tailored care

Our professional team and support care workers are from over 50 countries, meaning you receive more tailored support to your individual needs and lifestyle.

What our clients have to say

“AMCS is a very good company and they see that I have all I need. The service and my support worker are great. My Care Partner, Sofie, looks after me well. She rings me and asks how I am going. I am very happy.”

“My family and I find AMCS staff and carers friendly, reliable and trustworthy. I’ve always liked baking for my family because it brings everyone together. With my carers’ help, I can still cook for them. They are professionals and we are very grateful for their support and care. Special mention to Tabi, Tina P. and Dr Lara Jakica.”

“My Care Partner is an amazing girl that I can’t speak highly enough about. She makes me feel as if she is one of my grandkids. She works with all her heart, looking after me. She remembers my shopping when I forget anything. All thanks to you, Anthelia, and AMCS. All the support and services I have received from the package helped me to live independently and safely at home.”

How to apply for the Support at Home Program

Follow these three steps and once you have a Support Plan assigned by My Aged Care, our friendly team at AMCS will work with you to provide the personalised services that you need.

 

Step 1: Register

Call My Aged Care on 1800 200 422 or visit their website to register.

 

Step 2: Assessment

An Aged Care Assessor from My Aged Care will meet with you. They will talk with you about your health, home and daily needs.

 

Step 3: Support Plan

Together, you and the assessor will make a Support Plan. This plan shows the services that can help you stay safe, healthy and independent in your own home.

Home Care Support FAQs

How do I apply for the Support at Home Program?

My Aged Care is part of the Australian Government. It was established to help you find and access the right government-funded aged care services.

You can begin by calling My Aged Care at 1800 200 422, ask for an interpreting service if you need one, and explain to the agent what your needs are. After an easy registration of your personal details, contact details and needs, My Aged Care will organise an assessment appointment of your needs, at your home. An Assessor will decide if you can access the first level support (CHSP) or the Support at Home Program and once you’re assigned a referral code for services, you are able to choose a “preferred provider” to provide you with those services and that’s where we come in!

For more information about My Aged Care: https://www.myagedcare.gov.au/about-us

How do I know which funding level I am eligible for?

If you have successfully met the requirements to be eligible for Home Care, you will be referred for an assessment by My Aged Care. They usually meet in person and visit your home. It is during this visit that they decide which level of service you require.

What types of services are included in the Support at Home Program?

The program provides an allocation of funds from the government to help you or your loved one access affordable services to get some help at home. It can include:

  • Bathing, hygiene and grooming
  • Nursing
  • Podiatry, physiotherapy and other therapies (also known as Allied Health)
  • Meals and food preparation
  • Help with impairments or continence
  • Cleaning, laundry, and other chores
  • Home or garden maintenance
  • Transport
  • Aids to stay independent

Get started with quality Home Care today

Whether you’re simply researching, have been assigned funding, or are researching on behalf of a loved one, or are a friend or advocate, we’re here to help.

Complete the form below and one of our friendly team members will be in touch. Alternatively call 03 9689 9170

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